Troubleshooting
Troubleshooting Common E-resources Problems
If you have problems accessing e-journals, e-books and databases, there are several general points that you should always check first.
Did you install plug-in?
- In order to access e-resources, such as e-journals, e-books and databases, the installment of a designated plug-in is required.
This plug-in allows you to be authenticated to access e-resources from the campus and even from home without other change of settings of your PC or network.- How to use e-resources https://www.kulib.kyoto-u.ac.jp/erdb/13505
Is the plug-in working?
- You need to turn on the plug-in after installation. Please refer to the following manuals.
- Installment & How to use
- Guide to "e-Resources Access Authentication System" Firefox-en(ECS-ID/SPS-ID required)
https://ninsho-log4.kulib.kyoto-u.ac.jp/plugin/ejdb_plugin_firefox_en.pdf - Guide to "e-Resources Access Authentication System" Google Chrome-en(ECS-ID/SPS-ID required)
https://ninsho-log4.kulib.kyoto-u.ac.jp/plugin/ejdb_plugin_chrome_en.pdf - If your setteing is correct, please clear your browser's cache.
- How to clear cache? | FAQ | Institute for Information Management and Communication
https://www.iimc.kyoto-u.ac.jp/en/faq/general/general/post_159.html
- How to clear cache? | FAQ | Institute for Information Management and Communication
- Please see the following faq, too.
- Guide to "e-Resources Access Authentication System" Firefox-en(ECS-ID/SPS-ID required)
Are the E-resources under maintenance?
- You cannot access E-resource during the maintenance. Please check the maintenance news at: Kyoto University Library Network.
Does the Library’s subscription to an e-journal cover the time period you require?
- You will only have access to full-text articles from within the subscription time period. If the article you are looking for falls outwith this period then access to full-text material will not be available. You can find out the subscription time period for each journal title using A to Z list or KULINE.
If you are still having difficulties with access...
Please contact us via Question of EJ/DB.
Please include the following information in your post:
- Title of the e-journal/e-book/database and its URL
- Title of the article, title of the journal, volume and issue number, publication date and page
- Error message
- Access route
- Your operating system and its version
- Your browser and its version
- What is the version of your plug-in system?
- On-campus or off-campus
- When does the problem occur?