Troubleshooting Common E-resources Problems

If you have problems accessing e-journals, e-books and databases, there are several general points that you should always check first.

Are the E-resources under maintenance?
      Does the Library’s subscription to an e-journal cover the time period you require?
      • You will only have access to full-text articles from within the subscription time period. If the article you are looking for falls outwith this period then access to full-text material will not be available. You can find out the subscription time period for each journal title using A to Z list or KULINE.

      If you are still having difficulties with access...

      Please contact us via Question of EJ/DB.

      Please include the following information in your post:

      • Title of the e-journal/e-book/database and its URL
      • Title of the article, title of the journal, volume and issue number, publication date and page
      • Error message
      • Access route
      • Your operating system and its version
      • Your browser and its version
      • What is the version of your plug-in system?
      • On-campus or off-campus
      • When does the problem occur?