Kyoto University Library Network

Troubleshooting

Troubleshooting Common E-resources Problems

If you have problems accessing e-journals, e-books and databases, there are several general points that you should always check first.

Did you install plug-in?

• In order to access e-resources, such as e-journals, e-books and databases, the installment of a designated plug-in is required.
  This plug-in allows you to be authenticated to access e-resources from the campus and even from home without other change of settings of your PC or network.
  • How to use e-resources https://www.kulib.kyoto-u.ac.jp/erdb/13505

Is the plug-in working?

• You need to turn on the plug-in after installation. Please refer to the following manuals.
• Installment & How to use
  • Guide to "e-Resources Access Authentication System" Firefox-en(ECS-ID/SPS-ID required)
    https://ninsho-log4.kulib.kyoto-u.ac.jp/plugin/ejdb_plugin_firefox_en.pdf
  • Guide to "e-Resources Access Authentication System" Google Chrome-en(ECS-ID/SPS-ID required)
    https://ninsho-log4.kulib.kyoto-u.ac.jp/plugin/ejdb_plugin_chrome_en.pdf
  • If your setteing is correct, please clear your browser's cache.
    • How to clear cache? | FAQ | Institute for Information Management and Communication
      https://www.iimc.kyoto-u.ac.jp/en/faq/general/general/post_159.html
  • Please see the following faq, too.
    • https://ninsho-log4.kulib.kyoto-u.ac.jp/plugin/plugin_faq_en.pdf

Are the E-resources under maintenance?

• You cannot access E-resource during the maintenance. Please check the maintenance news at: Kyoto University Library Network.

Does the Library’s subscription to an e-journal cover the time period you require?

• You will only have access to full-text articles from within the subscription time period. If the article you are looking for falls outwith this period then access to full-text material will not be available. You can find out the subscription time period for each journal title using A to Z list or KULINE.

If you are still having difficulties with access...

Please contact us via Question of EJ/DB.

Please include the following information in your post: